Cancellation & Refund Policy
We understand that plans change. The following rules apply to course places and booked sessions.
Cancellation window
Cancellations made by phone or email up to 24 hours before the agreed start incur no charge. Later cancellations may be charged for the cost of materials already purchased on your behalf, as stated in the quotation.
Rescheduling
You may reschedule free of charge. We shall offer the nearest available slot within one business day.
When a refund applies
A full refund is due should we cancel the booking, should we fail to deliver the agreed scope of work, or should the outcome not correspond to the quotation and we are unable to remedy it within a reasonable period.
- Cancellations made more than 24 hours before a session or course start are refunded in full
- Cancellations made within 24 hours may be charged in part to cover the reserved place
- Deposits are non-refundable once course materials have been prepared, unless we cancel the course
- If a course is cancelled by us, all fees paid are refunded in full
How to request a refund
- Contact us by phone or email to request cancellation
- Confirm your booking reference and preferred outcome (refund or reschedule)
- We confirm the outcome in writing within two working days
Timeline
Approved refunds are returned within seven working days by the same method used for payment.
Questions about this policy
Write to [email protected] or call +44 121 462 1891 during Mon-Fri 09:00-17:15. We answer every request within one business day.
- Merchant
- Harrow & Finch Ltd.
- Registered address
- 112 Bristol Street, Birmingham, B5 7AA, United Kingdom
- [email protected]
- Phone
- +44 121 462 1891
- Working hours
- Mon-Fri 09:00-17:15
- Registration
- Company No. 07967464